Terms and conditions of use

The following definitions will be used for the purposes of these General Contract Conditions: 

We or seller:Universe photo S.r.l. with registered office in Sesto Fiorentino (FI), Italy, in Via Ponte axis 2/4, C.F. and P.I. 06467060486, enrolled in the register of companies in Florence at no. REA FI - 630927, Mail: info@universofotofirenze.it, PEC unifoto @pec.universofoto.it, Tel. +39 0553454164; 

You or user:The user is registered and simple, which accesses the site to make purchases and use the services made available therein; 

User:The person who accesses the site; 

Registered user:The user who decides to register to the site, creating a special account and entering his data, as indicated later in these General Terms and Conditions; 

Simple user:The user who accesses the site and continues navigation, without registering; 

Professional:We, acting in the exercise of our entrepreneurial and commercial activity, or our possible intermediaries; 

Consumer:The user acting for purposes unrelated to the entrepreneurial, commercial, artisanal or professional activity eventually carried out; 

General conditions:These general contract conditions, through which the seller intends to regulate the sales report with their users; 

Site or Eurosphera.it:The web portal allocated on the domain name eurosphera.it; 

Services:The e-commerce services we made available to users, such as the online purchase procedure in e-commerce mode, the online catalog, sales promotion services, the ability to customize the products and compose purchases, shopping cart and all other tools that facilitate user browsing on the site, beyond to services, accessories or not to sell a product, which we provide to the user; 

Digital service:1) a service that allows the consumer to create, transform, store data or access it in digital format; or 2) a service that allows data sharing in digital format loaded or created by the consumer or other users of this service or any other interaction with such data. 

Products:The products sold through our site under electronic commerce; 

Product with digital elements:Any piece of mobile material that incorporates or is interconnected with a digital content or a digital service so that the lack of this digital content or digital service would prevent the functions of the good functions; 

Digital content:The data produced and supplied in digital format; 

Order:The purchase proposal made by the user through site procedures and in particular through the trolley; 

Shopping cart:The phase of the purchase procedure in which the user formulates his own purchase proposal, selecting the payment methods, delivering the goods and the like; 

Fast box:The particular trolley mode that allows the user to make purchases even without registration; 

E-commerce:A particular modalities of commerce, governed in Italy by the Consumer Code and by the e-commerce decree, for which the two contracting parties, for example the seller and the buyer in the sales contract, conclude the remote contract thanks to the services of the information society(In particular the Internet) without their physical and simultaneous presence. Given the distance, the delivery of the products is not contextual and usually takes place by shipping through third parties operators (couriers / shippers); Alternatively we also expect the possibility that the withdrawal of the goods purchased by e-commerce take place at our office. Only in some cases the use of the product or service could be contextual, for example with regard to products or services in full digital, but in these cases the legislation provides exceptions to ordinary discipline, for example with regard to the right of withdrawal; 

Consumer code:Consumer code, disciplined with theD.Lgs.6 September 2005 n. 206 and subsequent amendments and additions; 

E-commerce decree:The implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market with particular reference to electronic commerce, disciplined with theD.Lgs.9 April 2003 n. 70 and subsequent modifications and additions; 

Privacy Code:The Legislative Decree 30 June 2003, n. 196, bearing the "Code regarding the protection of personal data", as amended and integrated by theD.Lgs.10 August 2018, n. 101, adaptation to Regulation (EU) 2016/679 ("GDPR"). 

Privacy statement:The information on the processing of personal data drawn up in compliance with Articles 13 and 14 of Regulation (EU) 2016/679 ("GDPR") and of theD.Lgs.196/2003, as Novellato, available at the following address: [link all’informativa privacy]. 

1. Introduction and acceptance of these General Conditions 

Dear User, we welcome you to our site. With these General Conditions we want to clearly and easily adjust the services we offer through the site to all users, whether they are registered users or simple users. If you are aSimple user, with the sole navigation on the site you accept these General Terms and Conditions for the parties applicable to this qualification respectively. In the event that you are allowed and you intend to make purchases as a simple user, in any case the general conditions will be proposed in approval before ordering. If you are aRegistered user, These general conditions will be applied upon specific approval in electronic form through specific procedure that will be subjected to the order phase. In any case, we invite you to watch these General Conditions carefully, to save them in durable support (print on paper or saving in the special digital file) and to send us all your doubts: your requests and yoursfeedbackThey are fundamental in order to improve our services and make them more efficient. Our care will answer you quickly and completely, as soon as possible. In case you do not agree with the content of these General Conditions, we invite you to cease any use of the site. With these general conditions we want to inform you about your rights, as well as deriving from this report and in any case from the Consumer Code, in particular from its part III, Title, Title III, Chief "of consumer rights in contracts", sections from I to IV (articles from 45 to 67), as well as from the e-commerce decree and by the privacy code, for which last we invite you to carefully read our separate privacy policy. [link all’informativa privacy]. 

2. Object 

This site offers you the sale of consumer goods and the provision of related services under electronic commerce. We are the only holders of this site and therefore through it you will tighten a sales report and / or service performance only with us, save different indication inthese General Conditions. Any reports and data transfers with third parties will be specifically indicated on the site as well as in these General Conditions. Except to the above delivery and shipping services in case you want to use couriers / shippers from you directly chosen and all other services that will report to you in our site. 

3. Registration and quick box 

3.1. User registration 

In order to make purchases at our store, you can first place a special registration on the site, through which you will insert your personal data and choose the methods of sales and use of our services (payment, delivery etc.). Alternatively you can also proceed with the purchase of the fast cash service, so we return to the next paragraph. 

In the event of registration, at the time of entering the data, guarantee:be of age and capable; If you are a minor, ask your parents or in any case to an adult to operate for you on the site, both in the entering of the data and in the purchase procedurenot being suspended from the site; possess the proper requirements for registration required at the time of registration; observe all law and contractual standards applicable to these General Conditions; do not transfer your account or data to third parties, without our prior consent; be the legitimate owner of the data you entered, to be understood, correct and updated. 

Registration coincides with the opening of an account. The same can be carried out at any time regardless of the purchase act. Once you have recording you become and operate as a registered user, expressly accepting these General Terms and Conditions with this specific quality. In cases of abuse, we reserve the right to not accept registration, revocate yourself from it, as well as to report for the intervention of the competent authorities. In any case, once registered you undertake not to use this registration and related services for profiling purposes of other users, direct or indirect marketing, speculation, competition, industrial espionage, as well as for other residues that are in contrast with l Site object as described in these General Conditions. At registration (Opening Account) you will be asked to give you some of your data such as the name, your e-mail and a password, which you will take care to keep, store, keep secret, use your own and do not give up (for any other information we invite you to read ours Privacy information). Before becoming actually registered user, you will have to attend the request for registration through the scheduled procedure and explained on the site. In this way we try to guarantee the personality of the account and to stem the abusive registration by interpoints people or subjects who do not respond to the reference identity. In cases of abuse, we reserve the right to not accept registration, as well as to report to the intervention of the competent authorities. It also considers that the e-mail address conferred at the registration allows us to notify you all the messages related to services, products and the site in general: we therefore ask you to enter an e-mail address, as well as valid, monitored constantly. 

3.2 Fast box 

In some cases it may be possible, through the site, make purchases even in the absence of registration, then with a simple user qualification, through our fast cash service. In such cases you can proceed without registering in advance or you will be provided a temporary user ID to be used for that single order; In any case, you can be asked to enter your billing and shipping information to allow us to fulfill the tax obligations and delivery. By performing the order, temporary recording and check the appropriate boxes at the purchase phasehowever, you will accept these General Conditions. Also in this case guarantee therefore ofbe of age and capable; If you are a minor, ask your parents or in any case to an adult to operate for you on the site, both in data entering and in the purchase procedure. 

In the case of a quick cash, we can use third-party platforms for payment operators, such asPayPal ™, redirecting yourself on your site where you can enter your account details and thus improve the financial payment transaction of the price. 

3.3 Use of social profiles 

We reserve the right to predict, as an alternative to the procedures just exposed, a registration procedure to the site through your profile already active at a social network. Using this access procedure via Social Network, authorize the creation of a link between our site and your profile on the chosen social. This link involves sharing some personal data (eg name, e-mail address and profile image) between the two platforms, in accordance with the privacy settings you configured on the social network and in compliance with the privacy of our site. To this type of registration they apply in Every case, as compatible, the rules on the registration procedure we have exposed to you in the previous sections. 

4. Products 

Our site deals with retail sales, under electronic commerce, mainly electronics and similar products. We reserve the way, however, to include further products in the site. The products and offers contained on the site will be available and valid until they remain online and are always offered with the clause"Out of stock". All the products offered are described and illustrated within the Site, in the respective sections and distinct for product categories. 

5. Product description 

The images of the products on our site have purely demonstrative and illustrative purposes and may not represent the actual product with absolute loyalty. Any slight differences in color, size or other details, due to the technical characteristics of the devices used for display or production processes, do not affect the essential and functional characteristics of the product. In the event of discrepancies between the image and the description shown in the product sheetthe latter is faith, without prejudice to the guarantee of conformity provided for by the Consumer Code. Since this particular sales methods, we envisive you that any differences between product representations on our site and the products actually delivered are only disputed if remarkable. In any case, if the methods of use and / or application and / or product functionality are indicated in the information and / or application data sheets, I also know that this indication refers to standard use situations and that preventive checks are therefore necessary on the specifications Situations of use in the concrete case, before the choice of products for the purposes of their correct use and / or application and / or functionality. 

6. Digital services and products with digital elements 

Digital services and digital products can also be sold on our site. The digital content or any means suitable for accessing the digital content or to download it is made available or accessible, or is made accessible to the physical or virtual system chosen by you to this end, immediately after the conclusion of the sales contract asindicated. 

7. Prices, taxes and fees 

Prices are indicated on the site and must be considered, unless otherwise indicated, per single product unit. In the trolley phase you can be allowed to increase the number of specimens of the same product you ask to buy, but we reserve the right to set up a maximum limit of selectable products and can be purchased cumulatively in the same session or even more sessions from the same user. The price of the product is the one published on the site at the time of your order and the confirmation of it will become thepermanent price applied. Any other additional expense, such as shipping costs, the cost of customization of the product or packaging, taxes and any other accessory expense will be punctually reported in order and counted in addition, in addition to the price of the product itself considered, highlighting the cost last Total sale. In the event of repercussions on the exchange rate that may be applicable (eg in the case of imported products), there may be variations on the sale price of the products, which will still be made known before the order. Special offers and promotions will be easily identifiable through the icons that appear alongside the price of the product on the preview. The purchase methods are also indicated in the appropriate online cards that appear during the purchase process. The prices are indicatedVAT included, calculated according to the Italian rate applicable per order day. No other tax will be to be paid for a delivery within the European Union, except in cases where it is expressly provided for by law. In any case, you will verify every possibility of repayment of VAT or other taxes applicable to your country, if you are not an Italian citizen or in any case you request shipping in a place outside the Italian Republic (in exceptional cases where we can foresipuite it), As long as in both cases within the European Union. We also remind you that in the event of delivery outside the European Union (in the exceptional cases where we can foresipate it), it will be your charges to weld customs taxes or other taxes related to the importation of products in the country where the delivery will be carried out: each Formalities In this regard will be exclusively at your load, unless otherwise indicated. In any case, remember that you are the sole responsible for verifying the possibilities of importing the products ordered regarding the right of the territory of the delivery country. We reserve aware of any quantitative product purchase limits and therefore to suspend the order in the event that the number of products ordered is unjustifiablely high: in this case, you will be promptly contacted for the related information. Finally we remind you that our site has thousands of products and that it is therefore possible, in some limited cases, that the prices indicated are wrong: in particular, if the price of a certain product is particularly higher or lower than the price normally applied to the market, or if exceptionally it is equal to zero, please tell us so that we can correct the error. In any case, we reserve to inform you if the required product has an incorrect price, so we will correct the error and we will give you the opportunity to confirm if you still want to proceed with the purchase to the correct price or if you intend to desist. From 1 July 2023 the reform on the price reduction announcements introduced by the Omnibus decree is in force. To consult as the seller, the Seller who reforms and to have any further information in general on the price policy adopted, please consult the relevant information published at this link. In any case, the prices of the products sold on this sitethey are not customizedBased on any automated decision-making process. 

8. Purchase procedure. Conclusion of the sale 

You can buy all the products offered within the site, illustrated in the respective section of product category, as described in the relevant information sheets, following the purchase procedures provided on the site itself, unless stocks last. The applicable general conditions are those in force at the time of order and available on this page of the site, to be of official and final ones thoseyielded in Italian. We remind you that the purchase order is considered sent at the time of"CLIC" validation from you, save the opponent cancellation of the order, where possible, and in any case unless the right of withdrawal, where expected. We remind you in particular that the "click" on the appropriate button on the site involves a"Order with obligation to pay". Acceptance of the order from us takes place by sending oneconfirmation e-mail, to your email address communicated at the time of registration to the site or in the purchase phase, containing the constituent elements of the sale (products ordered, prices, delivery times, shipping costs, shipping areaetc ...). Please check the correctness of the data present in this order confirmation email and to promptly report any errors or omissions, by writing to our email address. In any case, we reserve the right to suspend the acceptance of the order in the cases provided for in these General Conditions and, even, not to accept the order itself in some hypotheses, for example in the case of unavailability of the product. In this case you will receive a communication via email or by phone. In fact, please remember that the sales contract between seller and user is realized in the form of the meeting between proposal and compliant acceptance pursuant to art. 1326 c.c., therefore the conclusion of the sales contract will only take place at the time when your purchase proposal for a certain product will receive oursorder confirmation. 

9. Payment methods 

The order is made, commit to the price of the required products, taxes and ancillary costs according to the methods provided for in the site and actually available for specific selected products. 

The payment methods available in general on the site are as follows: 

CardscreditPayment by credit card takes place via the platformGestpayOf Banca Sella which guarantees maximum security in the management of transactions performed by credit card, thus reassuring buyers on the processing of data released on the Internet. Payment is made with the secure bank guaranteed bank system with digital certificate "VeriSign"With SSL encryption (SecureSocket layer) at 128 bits. 

If the lack of conformity should be remedied by repairing or replacing goods, the consumer must make them available to the seller, which will resume the goods replaced at their own expense. If the repair requires the removal of the well installed in accordance with nature and for the purpose of the same before the defect of conformity, or if it is necessary to replace the good, the obligation to repair or replace the good includes the removal of the Good non-compliant and the installation of the substitute or repaired asset, or the obligation to support the removal or installation costs. The consumer is not required to pay for the normal use of the well replaced in the period previous replacement. 

Proportional reduction in the price or termination of the contractThe consumer is entitled to a proportional reduction in the price or resolution of the sales contract in the event that: a) the seller did not carry out the repair or replacement or did not carry out the repair or replacement, where possible, or refused to make the goods compliant; b) a lack of conformity is manifested, despite the seller's attempt to restore the conformity of the good; c) the lack of conformity is so serious as to justify the immediate reduction in the price or resolution of the sales contract; or D) The seller has clearly declared or is clear from the circumstances, which will not proceed to restore the conformity of the good within a reasonable period or without significant inconveniences for the consumer. 

The consumer does not have the right to resolve the contract if the lack of conformity is only mild entity. The burden of probation of the defect is borne by the seller. The consumer can refuse to pay any price part until the seller has fulfilled the scheduled obligations. The provisions of thecivil CodeGoverning the exception of default and the consumer's competition. The price reduction is proportional to the decrease in value of the good received by the consumer with respect to the value it would have had if it had been compliant. The consumer exercises the right to resolve the sales contract through a declaration to the Seller containing the manifestation of will to resolve the sales contract. If the lack of conformity concerns only some of the goods delivered under the sales contract and there is a cause for resolution of the sales contract, the consumer can solve the contract limited to non-compliant goods and those purchased together with non-compliant goods, if it is not reasonably presumable the existence of a consumer interest to maintain goods not affected by vices in their availability. 

If the consumer entirely solves the sales contract or, in accordance with the above, limited to some of the goods delivered under the sales contract: a) the consumer returns good to the seller, at the expense of the latter, and b) the seller reimburses the consumer the price Paid for the good at the receipt of the good or tests provided by the consumer in relation to the fact of having returned or sent the good. 

For the exercise of the legal guarantee of conformity you will have to contact and in any case send a communication in writing to Universe Photo S.r.l., within the terms of the law as indicated above, the following contact details assistance at the following address:Universe photo S.r.l. Via Ponte axis 2/4 50019 Sesto Fiorentino (FI) unifoto @pec.universofoto.it info@universofotofirenze.it fax +39 055 3454164. 

14.2 Legal guarantee for professionals 

If you are aProfessional, you don't have the right to the legal guarantee of conformity but only the legal guarantee provided by the civil code, for which in the case of vices of the products sold that make them unable to use or that they are to be reduced appreciablely to their value, you can request the reduction of the price or the price Resolution of the sale in the cases provided by the same civil code and for this purpose you will need to inform us of the presence of the vice by8 (eight) daysFrom his discovery, and in any case1 (one) yearFrom delivery. In both cases you can contact us foremailCertified (PEC) at the address resulting from public registers or by registered letter to be sent to our registered office, to the address indicated in these General Conditions. 

14.3 Conventional warranty ("Commercial") 

Except as regards the legal guarantee, the possible presence of a conventional guarantee (c.d. "Commercial guarantee") For certain products it will be communicated on the site, with the respective conditions, in the specific product of the products themselves. It will be possible, possibly, also buying the original manufacturer's trade warranty extension packages, so that a further extension of the effects of the warranty will be added. In such cases, for the malfunction it will be up to the user contact the assistance service in the modalities shown in the conventional guarantee. The product must be delivered to the indicated assistance center accompanied by the purchase invoice and a brief description of the defect, manuals, drivers, CDs Entries original integral packaging etc. The conventional warranty binds who offers it according to the methods indicated in the warranty statement itself and in the relevant advertising available at the time or before the conclusion of the contract. According to the conditions established by law and subject to any other applicable provisions of Union or national law, when a producer offers a conventional guarantee concerning the durability of certain goods over a certain period of time, the producer is directly responsible towards the consumer during L Entire period of warranty for repair or replacement of goods. In the conventional guarantee declaration of durability, the manufacturer can offer the consumer more favorable conditions. If the conditions established in the conventional guarantee declaration are less advantageous for the consumer than the conditions established in the relative advertising, the conventional guarantee binds according to the conditions established in the advertising relating to the conventional guarantee, unless the associated advertising was corrected before the conclusion of the second contract The same modes, or with ways similar to those in which it was made. 

14.4 Product damage 

Finally, we remind you that with regard to any damage caused by the product to things or people (burst damage, fire, short circuit etc.), the consumer code provides for the manufacturer's responsibility pursuant to articles 114 and following. In the case of damage caused to things, we remind you that it is only comparable to the extent that exceeds the sum ofeuro 387. 

N.B.For the purpose of applying the legal guarantee of conformity, we ask you to check the description in the information sheet of the same for each product. In particular, please pay attention to the particular nature of the good and the usual qualities of a good of the same type, with a specific reference to what is indicated in relation to the duration of life of the same. In these cases, in fact, the natural duration of a good or its accessories could be less than two (2) years. 

15. Supply of digital content or digital service and compliance 

To comply with the contract the digital content or digital service must have the following subjective requirements, where relevant: a) correspond to the description, quantity and quality provided by thecontract and present functionality, compatibility, interoperability and the other characteristics provided for in the contract; b) be suitable for any particular use desired by the consumer and who has been brought to the attention of the professional at the latest at the time of the conclusion of the contract and that the professional has accepted; c) be supplied with all accessories, instructions, including on installation and assistance to customers, as required by the contract; and d) be updated as required by the contract. 

Furthermore, the good to comply with the sales contract must possess the following objective requirements, where relevant: a) be adapted to the purposes for which a digital content or a digital service of the same type would have usually been used, taking into account, where appropriate, the possible law of union and national and the existing technical standards, or, in the absence of these technical rules, the codes of conduct of the specific industry of the applicable sector; b) be of quantity and presenting the quality and performance characteristics, also on functionality, compatibility, accessibility, continuity and safety, which usually find themselves in digital content or digital services of the same type and that the consumer can reasonably expect, taking into account the nature of the digital content or digital service, taking into account any public statements made by or on behalf of the economic operator or other subjects within the previous passages of the distribution contractual chain, especially in advertising messages and labeling, unless than The professional does not show, also alternately, that: 1. was not aware and could not reasonably be aware of the public declaration in question; 2. At the time of conclusion of the contract, the public declaration had been rectified in the same way, or in a comparable way, to the one in which it was made; or 3. The decision to purchase digital content or digital service could not be influenced by the public declaration; c) where relevant, be provided together with any accessories and instructions that the consumer can reasonably expect to receive; and d) conformity to the possible trial or preview version of the digital content or the digital service made available by the professional before the conclusion of the contract. 

We inform you that the Seller is obliged to keep the consumer informed about available updates, including security, necessary in order to maintain the compliance of the digital content or digital service, and to supply them, in the time period: a) during which the digital content or digital service must be supplied pursuant to the contract, if this provides for a continuous supply for a certain period of time; or b) that the consumer can reasonably expect, given the type and purpose of the digital content or digital service and taking into account the circumstances and nature of the contract, if this provides a single act of supply or a series of individual supply acts. If you do not install updates provided within a congruous term, we are not responsible for any lack of conformity deriving solely by the lack of the relevant update, provided that: a) the professional has informed the consumer of the availability of the update and consequences of failure to install from the consumer; and b) the failure to install or the incorrect installation of the update by the consumer is not due to deficiencies of the installation instructions provided by the professional. 

If the contract provides that the digital content or digital service is continuously supplied for a certain period of time, the obligation to ensure the conformity of the digital content or the digital service remains for the entire duration of this period. We also inform you that there is no lack of conformity if, at the time of the conclusion of the contract, the consumer had been specifically informed that a particular feature of the digital content or digital service devoted from the objective compliance requirements provided by these provisions and The consumer expressly and separately accepted this deviation at the time of conclusion of the contract. Unless otherwise agreed between the parties, the digital content or digital service is provided in the latest version available at the time of the conclusion of the contract. 

15.1 Incorrect integration of digital content or digital service 

Any defect of conformity that derives from an incorrect integration of digital content or digital service to the digital consumer environment must be considered a defect of conformity of the digital content or digital service if: a) digital content or digital service was supplemented by the seller or under his responsibility; or b) digital content or digital service required integration by the consumer and incorrect integration is due to a lack of integration instructions provided by the seller. 

15.2 Responsibility of the seller for the supply of digital content or digital service 

We inform you that the seller is responsible for the failure to supply the digital content or digital service. If a contract provides for a single act of supply or a series of individual supply acts, the seller is responsible for any defect of conformity existing at the time of supply, save the envisaged cases. In such cases the burden of proof is charged to the Seller for a lack of conformity that is evident within a year's term from the time the digital content or digital service has been provided. The seller is responsible only for defects of conformity that occur within two years starting from the time of supply, save the envisaged cases. The aforementioned discipline does not apply if the seller shows that the consumer's digital environment is not compatible with the technical requirements of digital content or digital service and if informed the consumer of these requirements clearly and understandable before the conclusion of the contract. To this end, the consumer collaborates with the seller as far as reasonably possible and necessary in order to ascertain whether the cause of the defect of conformity of the digital content or digital service lies in the digital environment of the consumer. 

The action aimed at asserting existing defects at the time of supply and is not sadly occurring by the seller, in any case, within the end oftwenty-six monthsFrom this moment, if they are evident within this term. If the contract provides for a continuous supply for a period of time, the Seller responds to a lack of conformity, if the defect occurs or is evident in the period of time during which the digital content or digital service must be supplied pursuant to the contract. The action aimed at enforcing the defects emerged during the supply and is not intentionally occultuously occurring by the professional, in any case, within the end oftwenty-six monthsFrom the last supply act. 

15.3 Remedy for failure to supply 

We inform you that if the seller failed to provide digital content or digital service in accordance with, the consumer invites the seller to provide digital content or digital service. If the seller omits again to provide digital content or digital service within a congruous term or within a further term expressly agreed by the parties, the consumer has the right to resolve the contract. The consumer has the right to immediately resolve the contract if: a) the seller has declared, or is equally clearly from the circumstances, which will not provide digital content or digital service; b) The consumer and the seller agreed, or is evident from the circumstances that accompany the conclusion of the contract, which a specific time for the supply is essential for the consumer and the seller omits to provide digital content or digital service within or at this time. 

15.4 Remedies for conformity defects 

In the event of a lack of conformity of the good, the consumer is entitled toconformity restoration, or to receive onecongruous price reduction, or to thecontract resolutionBased on the following conditions. The consumer is entitled to restoring the conformity of digital content or digital service, unless this is impossible or imposed by the seller costs that would be disproportionate, taking into account all the circumstances of the case and, in particular, of the following: a) the value that the content digital or digital service would have in the absence of lack of conformity; and b) the extent of the lack of conformity. The seller makes digital content or digital service, within a congruous term starting fromtime when he was informed by the consumer about the lack of conformity, without expense and without significant drawbacks for the consumer, taking into account the nature of the digital content or digital service and use that the consumer intended to do. 

The consumer is entitled to a proportional reduction in the price if the digital content or digital service is provided in exchange for the payment of a price, or the termination of the contract, in one of the following cases: a) the remedy of the recovery of the conformity of the digital content or digital service is impossible or disproportionate; b) the seller has not restored the conformity of the digital content or digital service; c) a lack of conformity is manifested, despite the professional attempt to restore the conformity of digital content or digital service; d) the lack of conformity is so serious to justify an immediate reduction in the price or termination of the contract; or e) the seller has declared, or is equally clearly from the circumstances, which will not proceed to restore the conformity of the digital content or digital service within a congruous term or without considerable inconveniences for the consumer. 

The price reduction is proportional to the decrease in value of the digital content or digital service provided to the consumer with respect to the value it would have if it had been compliant. If the contract establishes that the digital content or digital service must be provided for a certain period of time in exchange for the payment of a price, the price reduction applies to the period of time in which the digital content or digital service has not been compliant. If the digital content or digital service was provided in exchange for the payment of a price, the consumerhas no right to resolve the contract if the lack of conformity is a mild entity. The burden of proof regarding the fact that the lack of conformity is mild entity is borne by the seller. 

15.5 Contract resolution 

The consumer exercises the right to resolve the contract by a statement to the seller in which he manifests the will to resolve the contract. In case of termination of the contract the seller reimburses the consumer all the amounts paid in execution of the contract. However, if the contract provides for the supply of digital content or digital service in exchange for payment of a price and for a period of time, and digital content or digital service has been compliant for a period of time before the termination of the contract, the seller reimburses the consumer only part of the amount paid corresponding to the period in which the digital content or digital service has not been compliant and any part of the price paid in advance of the consumer concerning the period of the remaining contract if the contract had not been resolved. 

The seller refrains from using any content different from the personal data that has been provided or created by the consumer within the use of the digital content or digital service provided by the professional, subject to the case in which this content: a) is without utility outside the context of digital content or digital service provided by the seller; b) refers only to the consumer's activity in using digital content or digital service provided by the seller; c) has been aggregated by the professional to other data and cannot be disgusted or in any case not without a disproportionate effort; or d) has been generated jointly by the consumer and other people, and other consumers can continue to use the content. 

With the exception of the above, the seller provides the consumer, at the request of the same, contained other than personal data, which were supplied or created by the consumer while using the digital content or digital service provided by the Professional. The consumer has the right to recover such digital content from the professionalfree and without impediments, within a reasonable amount of time and in a common and legible use format from automatic device. 

Except as above, the seller can prevent any further use of digital content or digital service from the consumer, in particular making it digital content or inaccessible digital service or deactivating your user account. Following the termination of the contract, the consumer refrains from using digital content or digital service and to put it available to third parties. If the digital content has been supplied on a material support, the consumer returns it to the seller, upon request and at the expense of the latter, without undue delay. If the seller decides to request the return of the material support, it is required to submit the request byfourteen daysWith effect from the day when informed of the consumer's decision to resolve the contract. The consumer is not required to pay for the use of digital content or digital service in the period before the termination of the contract during which the digital content or digital service has not been compliant. 

15.6 Changing the digital content or digital service 

If the contract provides that the digital content or digital service is provided or made accessible to the consumer for a certain period of time, the seller can modify the digital content or digital service as well as necessary to maintain the conformity of the digital content or digital service, if the following conditions are met: a) the Contract allows this change and provides a valid motivation; b) This change is realizedno additional costsFor the consumer; c) the consumer is clearly informed and understandable than the modification; and d) in cases where the change negatively affects the use of digital content or digital service or access to the same by the consumer, he is informed, with a reasonable advance on a durable support, on the modalities and the moment the modification is madeas well asAbout your right to withdraw from the contract or about the possibility of maintaining digital content or digital service without such change. 

The consumer has the right to withdraw from the contract if this change negatively affects the use of digital content or digital service or access to the same by the consumer, unless these negative consequences are negligible. In this case, the consumer has the right to withdraw from the contract for free within a term ofthirty daysFrom the date of receipt of information or, if following, from the moment the digital content or digital service has been modified by the professional. The above does not apply if the seller allowed that, at no additional cost, the consumer maintains digital content or digital service without modification and if the conformity of the digital content or digital service is preserved. 

16. Right of withdrawal 

Pursuant to articles 52 and ss. of the consumer code, if you are aConsumer, you have the right to withdraw from the purchase contract. In any case, you can exercise the right of withdrawalwithout any penaltyAnd without any obligation to specify the reasons. 

Type module for the exercise of the right of withdrawal 

Pursuant to the alt. I of the Consumer Code pursuant to Article 49, paragraph 1, Lett. h) (fill out and return this form if you want to withdraw from the contract) 

Spett.le 
Universo Photo Srl 
Via Bridge to axis 2/4 
50019 Sesto Fiorentino (FI) 
email info@universofotofirenze.it 
PEC unifoto @pec.universofoto.it 
Tel. +39 055 3454164 
Fax +39 055 3454047 

 
Communication of exercise of the right of withdrawal 

With the present I / us (*) we notify the withdrawal from my / o'e / our (*) sales contract of the following goods / services (*) - ordered the (*) /received the (*) - 

Consumer name (s) 
Consumer address (s) 

Consumer signature (s) (only if this module is notified in paper) 
Date 

The shipment of the goods must be made at the following address:Universo Photo Srl Via Bridge to axis 2/4 50019 Sesto Fiorentino (FI)